Data Deletion & Retention

1. Disconnect a platform

You can disconnect in two ways: on the Connections page in CEONEQ, or by revoking the CEONEQ app in that platform's settings.

• Access tokens are revoked immediately and data sync stops.
• Data received through that connection is deleted within 90 days, or sooner on request.

2. Delete your account and all data

Email privacy@ceoneq.com from the account owner's email address, stating the organization name and the data you want deleted.

• We verify the requester's identity before acting.
• We complete the deletion and confirm within 30 days.
• Backups are deleted as backup cycles roll over, within 35 days.
• Data we are legally required to keep (for example billing accounting and tax records) is kept only as long as the law requires.

3. Buyer data

If you bought from a store that uses CEONEQ, that store is the controller of your data. Please contact the store directly, or send your request to us; we will forward it to the store and assist on its instructions.

4. Retention schedule

• Account data: while the account is active · deleted within 30 days after closure
• Connected platform data: up to 25 months while connected · deleted within 90 days after disconnection
• Platform access tokens: revoked immediately on disconnection
• Business data you provide and analysis results: while the account is active · deleted with the account
• Audit and security logs: 24 months
• Support communications: 24 months
• Backups: rolled over within 35 days

Where a platform requires a shorter period, we apply the shorter period.