Terms of Service

1. The Service

CEONEQ is an AI Commerce Operator for sellers, brands and agencies. It connects commerce and advertising accounts you authorize, computes your business economics, identifies profit and growth opportunities, recommends actions with estimated financial impact, and executes actions you approve where platform APIs permit.

The Service is in early access. Features may change, be added or be discontinued.

2. Eligibility and accounts

• The Service is for business use. You must be authorized to act for the business you register.
• You must provide accurate, current information and keep your account and credentials secure.
• You are responsible for all activity under your account, including the roles and permissions you grant to members of your organization.

3. Connected platforms

• When you connect an account (for example TikTok Shop, TikTok for Business or Shopee), you authorize us to access data and perform actions through official APIs within the permissions you grant.
• You must comply with each platform's terms.
• CEONEQ is not affiliated with, sponsored by or endorsed by TikTok, Shopee or any other platform. Availability of data and actions depends on each platform and its approvals.
• You may disconnect at any time.

4. Recommendations, estimates and automated actions

• Profit figures and projected impacts are computed from available data, including costs you provide. They are management estimates, not statutory financial statements, and are not accounting, tax, legal or investment advice.
• Future results are not guaranteed. Business decisions remain your responsibility.
• Actions on platforms are executed only according to the approvals and guardrails you configure. You are responsible for configuring and reviewing them, and you can stop automation at any time.
• We verify results after execution, but platforms may reject, alter or delay actions.

5. Your data

• You own your business data. You grant us permission to process it as needed to provide the Service.
• We may use aggregated or de-identified data to improve the Service, without identifying you or disclosing your confidential data to others.
• For personal data of buyers in your store, you are the data controller and we process it on your instructions solely to provide the Service. You confirm you have a lawful basis for us to process it.
• Our processing of personal data is described in the Privacy Policy.

6. Acceptable use

You must not:

• use the Service unlawfully or in breach of platform terms;
• attempt to access another organization's data, circumvent security measures, or conduct penetration testing without permission;
• reverse engineer, scrape or resell the Service without permission;
• misuse buyer or creator data.

7. Fees

Fees are as shown at sign-up or agreed in writing. Early access may be free of charge. We will give notice before charging any fees. Prices exclude applicable taxes unless stated.

8. Third-party services

The Service works with third-party services (such as the platforms you connect), which are governed by their own terms. We are not responsible for their operation or changes.

9. Suspension and termination

• You may stop using the Service at any time.
• We may suspend or terminate the Service if you breach these Terms, or to prevent harm or security risk.
• On termination we revoke platform connections and delete data as described on the Data Deletion & Retention page. You may request an export of your business data within 30 days before deletion.

10. Intellectual property and confidentiality

The CEONEQ software, brand and content belong to us. We may use feedback you provide to improve the Service. Each party must keep the other's non-public information confidential.

11. Disclaimers and limitation of liability

• To the extent permitted by law, the Service is provided as is, without warranty that it will be error-free or uninterrupted.
• We are not liable for indirect or consequential damages, or loss of profit or opportunity.
• Our total liability is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• These limits do not apply to liability that cannot be limited by law, including wilful misconduct or gross negligence.

12. Indemnity

You agree to indemnify us against losses arising from your breach of these Terms, the law, or the terms of platforms you connect.

13. Changes

We may update these Terms. We will give at least 30 days' notice of material changes. Continued use after new Terms take effect means you accept them.

14. Governing law

These Terms are governed by the laws of Thailand. The courts of Thailand have jurisdiction over disputes.

15. Contact

IQX COMPANY LIMITED · support@ceoneq.com